Oh hi! You might have questions about our products, services, and policies. This FAQ page is designed to provide you with quick answers to the most commonly asked questions about our stylish and comfortable clothing for adventurous kids. From shipping details and return policies to information about our products and customer service, we've compiled the answers you need to ensure a smooth and enjoyable shopping experience. If you don't find the information you're looking for, feel free to reach out to us directly at justsewdottie@hotmail.com We’re here to help!

Where is Just Sew Dottie?

We are based in Staffordshire, UK.

How can I contact you?

You can reach us via email at justsewdottie@hotmail.com. For any inquiries or assistance, please don't hesitate to contact us.

What payment methods do you accept?

We accept various payment methods including major credit and debit cards. Payments are processed securely through our third-party payment processors.

How much does shipping cost?

Shipping costs are charged at a flat rate of £3.50, or you are welcome to select 'local collection' at check out, and you are welcome to collect your order for free from our ST7 8 postcode.

How long will it take to receive my order?

All our items are made to order - please allow for a 6-8 week turnaround

Can I track my order?

Yes, once your order has been dispatched, you will receive a confirmation email with tracking information if applicable.

What should I do if my order is missing or damaged?

If your order is missing or damaged, please contact us at justsewdottie@hotmail.com. We will assist you in resolving the issue.

What is your return policy?

You can return items within 14 days of receipt. Items must be in their original condition, unworn, and with all tags attached. Please refer to our [Shipping and Returns Policy] for detailed return instructions.

Can I exchange an item?

Currently, we do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired item.

How long does it take to process a refund?

Refunds will be processed to your original payment method within 5 days of receiving the returned item.

How do you ensure the quality of your products?

We carefully select high-quality materials and employ rigorous quality control processes to ensure that our clothing meets our standards for comfort and durability.

Can I sign up for your newsletter?

Yes, you can sign up for our newsletter to receive updates, promotions, and news about our products. Look for the newsletter sign-up option on our website.

Are your clothes suitable for outdoor activities?

Yes, our clothing is designed to be durable and comfortable, making it ideal for various outdoor activities and adventures.

How can I find my size?

Our website features a size guide to help you choose the right fit for your child. If you need further assistance, feel free to contact us for help.

Can I change or cancel my order after it has been placed?

Once an order is placed, it is processed quickly to ensure timely delivery. Therefore, we cannot guarantee changes or cancellations. Please contact us as soon as possible if you need to make adjustments, and we will do our best to accommodate your request.

Are your products eco-friendly?

We use eco-friendly materials for our packaging and aim to incorporate sustainable practices in our operations. Our packaging includes fun, reusable elements such as stickers and activity sheets related to nature and exploration.

Who pays for return shipping?

You are responsible for return shipping costs unless the return is due to a fault with the item or an error on our part. We will cover return postage costs for faulty items.