SHIPPING AND RETURNS

Last Updated: [19/07/2024]

1. Shipping Information

1.1 Shipping Methods

We offer shipping via Royal Mail 2nd Class Standard as our standard delivery option. You also have the option to upgrade your shipping method at checkout for faster delivery.

1.2 Shipping Costs

Shipping costs vary depending on the weight of your parcel and are calculated at checkout. Costs typically range from £4 to £7.

1.3 Processing Time

We aim to process and dispatch your order within 3 weeks. Once your order has been dispatched, you will receive a confirmation email with tracking information if applicable.

1.4 Delivery Times

Delivery times for Royal Mail 2nd Class Standard are generally 2-3 working days from the dispatch date. Please note that delivery times may vary depending on your location and any potential delays with Royal Mail.

1.5 Delivery Issues

If you experience any issues with your delivery, such as missing or damaged items, please contact us at insert email within [X] days of receipt. We will assist you in resolving the issue.

2. Returns Policy

2.1 Right to Cancel

Under UK Consumer Law, you have the right to cancel your order and return items within 14 days of receiving them. To exercise your right to cancel, please notify us in writing at Inseret email within this period.

2.2 Return Instructions

To return an item, please ensure it is in its original condition, unworn, and with all tags attached. Package the item securely and send it to the following address:

Just Sew Dottie
[Your Address]

Please include your order number and a brief explanation of why you are returning the item.

2.4 Refunds

Refunds will be processed to the original payment method within [X] days of receiving the returned item. Shipping costs are non-refundable unless the return is due to a fault with the item or an error on our part.

2.5 Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

3. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us at justsewdottie@hotmail.com within 14 days of receipt. We will provide instructions for returning the item and arrange for a replacement or refund, including return postage costs if applicable.

4. Contact Us

For any questions or concerns regarding shipping or returns, please contact us at:

Just Sew Dottie
Email:

Thank you for shopping with Just Sew Dottie. We are committed to ensuring you have a positive experience with our products and services.